Refund policy
Returns & Refunds
We want you to feel confident using MixStrike training equipment. If something isn't right, most items can be returned within 30 days of the delivery date.
Eligibility
To be eligible for a return, your item must be:
- Unused and in the same condition you received it
- In its original packaging, including manuals and accessories
- Accompanied by proof of purchase or your order number
Practice balls may only be returned if the pack is unopened and unused. Opened packs cannot be accepted for hygiene and safety reasons.
How to Start a Return
Email support@mixstrike.com with your order number, the item(s) you'd like to return, and the reason. We'll reply with return instructions within two business days. Please don't send anything back before you hear from us.
Return Shipping Costs
- Change of mind / wrong size: the customer covers return shipping.
- Defective, damaged, or incorrect item: MixStrike covers return shipping, and we'll arrange a replacement or full refund.
Damaged or Defective Items
Please inspect your order on arrival. If an item arrives damaged or doesn't work, contact us within 48 hours of delivery and include photos of the item and its packaging. We'll make it right — replacement, repair, or refund, your choice.
Refund Timing
Once your return is received and inspected, we'll notify you of the outcome. Approved refunds are issued to the original payment method within 5–10 business days. Your bank or card issuer may need additional time to post the credit.
Order Cancellation
Orders can be cancelled for a full refund any time before they ship. Once a shipment has left our facility, please follow the return process above.
Questions
Contact support@mixstrike.com and we'll help sort it out.